Automating processes at healthcare organization
How can we improve our processes so we are prepared for growth in the coming years?
How can we improve our processes so we are prepared for growth in the coming years?
A professional organization supporting more than 40,000 healthcare practitioners across the province British Columbia, acts on behalf of its members to advance the profession and influence health and social policy.
The organization has been tasked by the government with administering funding to support its members in professional development through 4 programs.
The team to administer these programs consisted only of 4 people. In the initial years of the first program, the team developed a process that relied largely on manual copy and paste of data from member applications for the funding.The process and tools involved:
The process was susceptible to errors from manual data input. The customer recognized that the process was inefficient and not scalable as the volume of work was expected to grow.
Our team was asked to assist this organization to identify ways to improve the process.
Over 3 months, we redesigned the process with clear roles, the tasks performed by each person and the tools used. It was decided that Airtable would be used to support the process, and be integrated with other critical applications including SharePoint and QuickBooks.